Shipping & Return Policy
You must e-mail email@example.com to initiate the return process.
Absolutely no team/group orders or customized items are eligible for returns or store credit. Return items MUST be postmarked within 14 days of receiving your order. No refunds will be issued, only store credit. You will receive the price paid less the cost of shipping the package to you.
- Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package.
In store credit will be issued and acknowledgement will be sent to your email within 2-3 weeks after receiving your return. You will then use the store credit at checkout of your next purchase. Merchandise must be in original condition, including original packaging and tags attached (if applicable). Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) to you is not paid within 5 days of receiving return, the item(s) will be donated to the charity of our choice.
Returns should be addressed to:
American Hero Clothing
c/o Authorized Returns
PO Box 413
Larchwood, IA 51241
Please include your invoice or a note with your name and order # along with the items being returned. Please also give a brief rundown why you are returning the item for store credit.
Screen printed large group orders typically take anywhere from approx. 2 months. If patience is not a virtue you currently possess, you probably shouldn't order from us. ♥ We are a small business run by moms. When any issues arise with our children, they come first. When school is out due to bad weather, we are with our children and not working. Family comes first ALWAYS.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
SEZZLE ACCOUNT INFO
All orders placed using Sezzle will be issued store credit for any items needing to be returned or exchanged. We will NOT refund a Sezzle account.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 48 hours of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 48 hours, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org
- Indicate "Damaged" in the subject line.
- Include the order # and product name of the item.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.