Terms and Conditions

TERMS AND CONDITIONS


The following Terms and Conditions apply to the use of this web site as well as all transactions conducted through the site.

All content appearing on this Web site is the property of:

American Hero Clothing

Copyright © 2011-2016 American Hero Clothing. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2014 American Hero Clothing. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by American Hero Clothing. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of American Hero Clothing or any third party, except as expressly granted herein.

Turnaround Time

Turnaround time for screen printed clothing does not begin until the entire order closes. Please plan on 1 month from the time the order closes until the time you receive your shirt. Rhinestone clothing should be expected within 3-4 weeks, however, during peak business seasons this time may be extended. Please contact us BEFORE you order if you are concerned.

Return Policy

Due to the custom nature of our products, American Hero Clothing is unable to accept returns or exchanges. Orders which are not screen printed, personalized or customized may be authorized to be returned for store credit if return is initiated within 48 hours of delivery receipt. Credit will be issued in the form of store credit only. Shipping charges are non-refundable.

Personalized and custom orders are not eligible for return or exchange unless an error in personalization was made by American Hero Clothing, in which case we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered.

Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have entered it, including any capitalization and punctuation. American Hero Clothing cannot offer returns or exchanges on personalized products due to typos or other customer input errors.

In the event that a product is found to be defective upon receipt, American Hero Clothing must be notified within 48 hours of delivery via e-mail at Michelle@American-Hero-Clothing.com. Notifying American Hero Clothing in any other way (ie. Facebook message, phone call, etc.) will not be considered as proper notification. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by American Hero Clothing in personalization, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by American Hero Clothing, the cost of shipping the product to and from American Hero Clothing will be the customer's responsibility.

Items approved for return must be in original, unused condition and must be received by American Hero Clothing  within ten (10) business days. Original condition includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets these criteria is left strictly to the discretion of American Hero Clothing. Returned items not meeting the criteria will be refused and sent back to the original purchaser. Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. American Hero Clothing will not reimburse shipping charges that exceed that of USPS First Class Mail with Delivery Confirmation. We are not responsible for items that are lost while in-transit to us.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. American Hero Clothing and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if American Hero Clothing believes that customer conduct violates applicable law or is harmful to the interests of American Hero Clothing and its subsidiaries.

Discounts and Price Adjustments

Our retail prices are non-negotiable. We frequently offer special discounts via our Facebook page, Instagram or Twitter as well as our newsletter; please like us on Facebook and subscribe to our newsletter to receive all the latest updates regarding any special promotions! We are unable to offer discounts on an individual basis in order to keep our pricing fair for all of our valued customers and retailers.

Bulk pricing and group discounts are available for orders of 12 or more of the same rhinestone design; please contact us for more information.

Due to the unique custom nature of our products, we are unable to offer price adjustments or apply discount codes after an order has been placed. Please be sure to enter any discount codes at the time of your order.


Privacy Policy

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology


Shipping & Delivery

American Hero Clothing ships merchandise to locations within the United States and U.S. territories and all international locations. The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.

Your order will be shipped to the "ship to" address you supplied during the ordering process. Please be sure that this address is accurate. American Hero Clothing is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.

INTERNATIONAL CUSTOMERS: It is your responsibility to pay any tariffs and import fees.

Sales Tax

American Hero Clothing charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped.